FAQ
1. What type of hair does Azhelyn offer?
We specialize in 100% raw and virgin Vietnamese hair. Our hair is ethically sourced, unprocessed, and known for its durability, softness, and natural texture.
2. How long does your hair last?
With proper care, our raw Vietnamese hair can last 2–5 years or more as for virgin Vietnamese hair lasts 2-3 years. It can be washed, styled, colored, and reused multiple times.
3. Can I customize my wig?
Absolutely. Use our Build Your Wig service to choose your desired texture, length, lace type, and cap size. If you have special requests, feel free to leave a note during checkout or contact us.
4. Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary based on location. You’ll see all details at checkout.
5. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery times:
- France: 5-7business days
- Europe: 7-10 business days
- International: 7-10 business days
6. Are returns accepted?
Due to the hygienic nature of our products, we only accept returns on unused and unopened items within 7 days of delivery. Please review our Return Policy for full details.
7. How do I care for my hair?
Treat your raw hair like your natural hair:
- Co-wash before first use
- Use sulfate-free products
- Avoid excessive heat
- Store in a satin bag when not in use
Visit our Hair Care Guide for more detailed tips.
8. How can I contact customer service?
You can email us at support@azhelyn.com or use our Contact page. We typically respond within 24–48 hours.